Project Management
LiVTEL’s PMP Certified Project Managers provide end-to-end management for projects of all sizes. LiVTEL’s PMs manage communications, resources, deliverables, risks, and the critical path, to deliver well planned and executed initiatives.
Managing Projects
Our project managers have experience leading projects of various sizes and complexity. Our wide range of projects includes business process outsourcing, implementation, and support services. We bring the following skill set to your projects:
- Develop the project plan
- Define project deliverables
- Establish project roles and accountability
- Define and control project scope and requirements
- Ensure effective communication
- Manage and mitigate project risks
- Monitor progress and resolve issues
- Manage the project's budget and resources
- Manage the customer's expectations
- Coordinate activities with other work units
Contact Center Consolidation
Contact centers can be a difficult environment to manage effectively. LiVTEL understands the key factors driving decisions of whether or not to consider contact center consolidation. Our approach to these projects addresses each of them, including:
- Return on Investment
- Labor resource availability and Staffing impact
- Business continuity
- Technology requirements
- Transition plans
